How to Switch Carriers and Keep Your Phone

Keeping a phone you already own can simplify a carrier change, but compatibility, unlock status and device financing should be checked first.

Check whether the phone is unlocked

A locked device may be restricted to its current provider. Contact the current provider or use its official device-unlock process to confirm status.

Check compatibility

Compatibility can depend on the exact phone model and network. Have the device IMEI available when speaking with a provider so compatibility can be verified.

Prepare for the switch

Back up important information, understand any remaining device payments and keep your existing service active while a number transfer is in progress.